TERMS & CONDITIONS OF SALE
To access and use the Service will depend on your acceptance and compliance with these TERMS. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to these TERMS.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the TERMS.
1. REGISTRATION
To start, you need to create an account with us to use the Services available on this Platform.
In registering an account you agree to provide information about yourself that is true, accurate, current and complete. Please refer to our Privacy Policy for more information on how we use your personal data.
In using the Site you agree to accept responsibility for all activities conducted through your account.
You are responsible for keeping your account and password safe and secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, visit the Customer Service page and please send us an email or call us at 09153153937
2. ELIGIBILITY TO PURCHASE
In order to place orders with us, you must meet our conditions of eligibility:
2.1. Be aged 18 years or over;
2.2. In possession of a valid credit/ debit card issued by a licensed bank acceptable to SELLER for payment or in possession of a valid Paypal account, unless you have opted to pay in cash on delivery.
2.3. Personal and payment details that are warranted by you to be both valid and accurate (email address, your complete name, phone number, billing information and other requested information) as indicated on the Site.
In placing an order with us, you authorize SELLER to process a charge or charges on your credit/ debit card or Paypal account in the amount of the total purchase price of your order. You also authorize SELLER to use your provided personal information to perform appropriate anti-fraud checks. Please refer to our Privacy Policy for further information on how we use your data.
3. ORDER STOCK AVAILABILITY
3.1. All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
3.2. The Site is for your personal and non-commercial use only.
4. PRODUCT DESCRIPTION
4.1. SELLER will ensure that the content and product descriptions on the Site be accurate and complete as possible. We however do not warrant that content and product description are error free.
4.2. In the event that the Product you receive is different in nature from the Product as described on the Site which you have ordered, refer to our Return Policy, Clause 11.
5. PLACING OF ORDER
5.1. Complete the Order Form at the Site and click on “Add to cart and Proceed to checkout button”
5.2. All Orders will be deemed to be irrevocable and unconditional upon transmission through the Site and SELLER shall be entitled (but not obliged) to process Order without your consent.
5.3. You may request to cancel or amend your Order, Refer to Order Cancellation, Clause 19;
5.4. All Orders shall be subject to SELLER’s acceptance in its sole discretion and Orders accepted by Seller are referred to as Customer Contract.
5.5. Unless you receive a confirmation notice from SELLER, SELLER shall not be party to any legally binding agreements and accordingly and SELLER shall not be liable for any losses.
5.6. There are cases when an order cannot be processed for various reasons. SELLER reserves the right to refuse or cancel any order for any reason at any given time.
5.7. SELLER reserves the right to terminate the Customer Contract, in the event that a Product has been mispriced on the Site, SELLER will notify you of said cancellation. SELLER have the right to terminate the Customer Contract whether or not the Products have been dispatched or are in transit and whether payment has been charged to you. Upon termination of the Customer Contract, the SELLER shall refund the payment charged to you for the Product, subject to the process and timelines of payment providers, as provided under Refund of Payment, Clause 12.
5.8. SELLER is not liable for any losses suffered by any third party directly or indirectly caused by repairs or remedial work carried out without SELLER’s prior written approval and the Customer shall indemnify SELLER against any losses arising out of such claims;
5.9. SELLER shall be under no liability under the above warranty if the total price of the Product has not been paid fully by the due date for payment;
5.10. SELLER shall be under no liability whatsoever in respect of any defect in the Products arising after the expiry of the applicable Product Warranty, if any.
6. ACCEPTANCE OF ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and SELLER will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed.
SELLER reserves its right not to accept an order for any reason at its sole discretion. SELLER reserves the right to decline to process or accept any order received from the Site in its absolute discretion. Such reasons include, but are not limited to the following:
6.1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standard or
6.2. due to the shipping restrictions applicable to one or all of the ordered items.
6.3. We identify a pricing or product description error;
6.4. We are unable to obtain authorization of payment;
6.5. You do not meet the eligibility criteria to purchase as set out in this Terms and Conditions.
You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we can accept the order.
Our Customer Service team will contact you as soon as possible if there are any problem with your order.
7. PRICE OF PRODUCTS
7.1. The price of the Products payable by the Customer shall be the price displayed at the Site at the time the customer placed the Order. While SELLERensure that all prices appearing on the Site are accurate, we do not guarantee that they are error free and reserve the right to rectify any error. In the event that an item is mispriced, SELLER at its own discretion, will either contact you for instructions or cancel your order and notify you of such cancellation;
7.2. SELLER shall have the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card or bank account charged;
7.3. All prices are subject to delivery charges and taxes, unless otherwise stated;
7.4. SELLER reserves the right to amend the Price List at any time without giving any reason or prior notice.
8. PAYMENT
8.1. We accept payments using either Visa, MasterCard and Paypal, as well as payments in cash on Delivery. By placing an order using one of the above Credit/ Debit card, you confirm that the Credit/ Debit card(s)or Paypal account used is yours.
8.2. If your card issuer refuses to authorized payment to SELLER, SELLER will not be liable for any delay or non-delivery of your ordered Product;
8.3. You agree that you are subject to the applicable user agreement of your payment method. You may not claim against SELLER for any failure, disruption or error in connection with your chosen payment;
8.4. SELLER may invoice you upon the due date of any payment under a Customer Contract;
9. FAILURE TO PAY YOUR ORDER
If the Customer fails to make any payment pursuant to the terms of the payment method elected or payment is cancelled for any reason, SELLER shall be entitled to cancel the Customer Contract or suspend delivery of the Product until payment is made in full but still subject to the Product stock availability;
10. ACCEPTANCE OF ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and SELLER will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed.
SELLER reserves its right not to accept an order for any reason at its sole discretion. SELLER reserves the right to decline to process or accept any order received from the Site in its absolute discretion. Such reasons include, but are not limited to the following:
10.1. The product you ordered is out of stock;
10.2. The product is withdrawn due to its failure to meet our quality standard;
10.3. Due to the shipping restrictions applicable to one or all of the ordered items;
10.4. Identification of product pricing or product description error;
10.5. We are unable to obtain authorization of payment;
10.6. You do not meet the eligibility criteria to purchase as set out in this Terms.
You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we can accept the order.
Our Customer Service team will contact you as soon as possible if there are any problem with your order.
11. RETURNS
Should SELLER agree to the return, Seller will deliver the replacement Product to the original delivery address and depending on the reason for the return or Product replacement, the cost of delivery charges will either be waived (if return is cause by the Seller) and charged to the Customer (if return is caused by the Customer).
11.1. Customer must advise the SELLER within 3days period upon receipt of the Product of the intention to return the Product and the cause of said Product return;
11.2. Customer may return products based on the following conditions:
11.2.1. Receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;
11.2.2. Received a faulty or damaged Product;
11.2.3. Received a product that is not as advertised on the Site;
11.2.4. Wrong item was delivered
11.2.5. Received a product that has missing parts/items;
11.3. SELLER is not obliged to agree to any return unless all such instructions are followed to SELLER’s satisfaction. Should SELLER agree to the return, SELLER will deliver the replacement Product to the original Customer delivery address;
11.3.1. Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging;
11.3.2. Return items must not fall under the list of non-refundable brands/ items;
11.3.3. Please note that we will not be able to provide a refund on any shipping fees charged for the original order.
12. REFUND OF PAYMENT
12.1. All refunds shall be made via the original payment mechanism and under the name of the person who made the original payment, except for Cash on Delivery, where refunds may be made via bank transfer provided that complete and accurate bank account details are provided to us.
12.2. We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and its subject to the respective banks and/ or payment provider internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by the SELLER if the product return is cause by the SELLER.
12.3. All refunds are conditional upon our acceptance of a valid return of the Product. We reserve the right to modify the mechanism of processing refunds at any time without notice,
13. TERMINATION BY SELLER IN THE EVENT OF PRICING ERROR
Seller reserves the right to terminate the Customer order, in the event that a Product has been mispriced on the Site, in which event SELLER shall notify you of such cancellation.
SELLER shall have such right to terminate such Customer Contract whether or not Products have been dispatched or are in transit and whether payment has been charged to you. Upon termination of the Customer Contract, SELLER shall refund the payment charged to you for the Product, subject to the process and timelines of payment providers/ credit card provider.
14. DELIVERY OF PRODUCTS
Delivery of Products shall be made to the address you specify in your Order.
Shipping, delivery and packing charges shall be as set out in the Order.
You may track the status of the delivery at the “Order Status” page of the Site.
You acknowledge that delivery of the Products is subject to availability of the Products. SELLER will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Site is updated regularly, it‘s possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed SELLER will inform you accordingly via email and your Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and SELLER shall not be liable for any delay in delivery whatsoever caused.
In the event you do not receive the Product by the projected delivery date and provided that you inform SELLER within 3 days immediately from such projected delivery date, SELLER will try to locate and deliver the Product. If SELLER does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product.
15. SHIPPING AND COLLECTIONS
You will be given an indication of the expected delivery time when you place your order online. SELLER will try their very best to meet these estimates but cannot guarantee that such estimates must be meet.
You need to sign a confirmation receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser or in case of delivery of a gift, please ensure that your declared authorized representative is present to receive and inspect the goods to be delivered. You also accept the associated transfer of responsibility in the same way. SELLER reserves the right to update its shipping policy at its sole discretion without prior notice.
If Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of SELLER’s fault) then without prejudice to any other or remedy available to Seller, SELLER may terminate the Customer Contract.
16. LIABILITY
16.1. SELLER does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to date software, including anti-virus, installed.
16.2. SELLER shall not be responsible for losses/costs thru force majeure (like fire, riots, strike, diverse weather) in air, sea or land for delays, non-receipt of goods or non-fulfillment of services due to conditions arising over which SELLER has no control. Under such conditions, SELLER will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms.
16.3. SELLER is not liable for any losses suffered by any third party directly or indirectly caused by repairs or remedial work carried out without SELLER’s prior written approval and the Customers shall indemnify SELLER against all losses arising out of such claims.
16.4. SELLER shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Products has not been paid by the due date for payment.
16.5. Risk of damage or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when SELLER has tendered delivery of the Products.
16.6. In cases where Customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, SELLER will safely keep the Product for a period of seven (7) days, reckoned from the date SELLER receives the Product from the Customer. After the lapse of such period, the product is deemed abandoned by Customer and SELLER may dispose of the product to the Customer within the time frame provided.
17. INDEMNITY AND WAIVER
At our request, you agree to compensate us fully and hold us, SELLER (including its officers, directors, agents, affiliates and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of this Terms by you. This includes the use of the Site by any other persons using your account caused by your action.
If you breach the Terms and Conditions and we take no action against you, it is no waiver for us to exercise our rights and remedies in any other situation where you breach the Terms and Conditions.
18. QUESTIONS AND COMPLAINTS
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us on Customer Service page for any order related queries or complaints or comments.—
19. ORDER CANCELLATION
You may cancel the Customer Contract before SELLER dispatches the Products by written/email notice to SELLER. If the Products have already been dispatched, you may not cancel the Customer Contract but may only return the Products in accordance with RETURN Clause No. 11 of this Terms.
SELLER may stop any Products in transit, suspend further deliveries to the Customer and/or terminate the Customer Contract with immediate effect by written /email notice to the Customer on or at any time after the occurrence of any of the following events:
19.1. the Products under the Customer Contract being unavailable for any reason;
19.2. the Customer being in breach of an obligation under the Customer Contract;
20. INTELLECTUAL PROPERTY
All software and Content (any text, audi0, music, video, graphics, photos and images) are the intellectual property of Play and Display Inc.